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Terms & conditions


"Content" means the text, documents, information, data, articles, images, photographs, graphics, videos, designs, features, and other materials that are available on the Site. "Content" also includes intellectual property and Products and Services.

"The Company" or "we" means Travel Pal Co Ltd and affiliates.

"Products and Services" means the recommended itineraries packages, customized packages, tours, flight tickets, rail tickets, accommodation, car rental, ground transportation, attractions, ski lift ticket, ski gear rentals, and other items available through the Site.

"Provider" means other licensors, suppliers, and travel and leisure service providers.

"Purchase" means to book, reserve, or purchase.

"Site" means this website at

Acceptance of terms

By accessing this Site and any pages thereof, you agree to be bound by these terms. You agree that these terms govern your use of this Site. You agree to use the Site in strict compliance with all applicable laws, rulings and regulations, and in a manner that does not negatively reflect on the goodwill or reputation of the Company and its Providers.

Certain products and services have their own specific governing terms and conditions which shall apply in addition to the Terms and Conditions. These terms and conditions for a specific product or service shall include any terms and conditions found on the particular webpage (in relation to the site) and when using any part of this site. In the event of any inconsistency between the terms and conditions for a specific product or service and the Terms and Conditions, the terms and conditions for the specific product or service shall prevail in relation to that specific product or service.

If you are accessing our site or initiating transactions on our site, you will be deemed to have read, understood and agreed to these Terms and Conditions and the Privacy Policy.

Additional Terms

Additional terms, including Terms of Service may apply when you purchase Products or Services. In addition, the terms and conditions of other third parties may also apply, for example, airlines have contracts of carriage, and railway companies and other tour operators may have different cancellation policies.

You agree to abide by the terms and conditions imposed by any Provider, including payment of all amounts when due, and compliance with all rules and restrictions regarding the availability of products or services.

Any aspect of the Site may be changed, supplemented, deleted, updated, discontinued, suspended, or modified at any time, and without prior notice to you. However, we are not under any obligation to update the information contained on this Site. It is your sole responsibility to contact the relevant employee(s) of the Company to verify. You agree that the Company shall not be liable to you for any delay or other damages that might result from such modification, suspension, or discontinuance.

We may also, at any time, change or impose fees for certain services, or establish or change general practices and limits concerning certain services.

The Company may at any time modify any part of the Website, including the products and services and the Terms and Conditions at its sole discretion without prior notice, and your continued use of this Website will be subject to the Terms and Conditions in force at the time of your use. The Company also reserves the right to deny any person access and use of the Website at any time.

Service Availability
We will use our reasonable commercial efforts to keep our Site available on a 24-hour/7-day-a- week basis, subject to necessary scheduled downtime for maintenance, unscheduled maintenance, and system outages. We cannot promise that access to the Site will be uninterrupted or available at all times. We assume no liability or responsibility for any delay, interruption, or downtime.

The Content is intended for information purposes only. Although we exercise reasonable efforts to ensure their quality and accuracy, there might be errors, or the information provided may not be complete, current, or applicable to your particular situation. Further, information provided regarding the service, products, etc. have been provided to us by the vendor. We assume no liability or responsibility for any errors or omissions. You are responsible for evaluating the accuracy, completeness, and usefulness of any opinion, advice, or other content available through the Site or obtained from a linked site.

You should not take any action based on information on this Site until you have received a confirmation of your transaction. We send confirmations within 24 hours of your Purchase. If you have not received a confirmation of your purchase via e-mail, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact us.

Natural Disaster prone Destinations
Japan being a natural disaster prone country, travel to certain parts of the country may involve greater risks than others. We urge you to review and evaluate travel prohibitions, warning, announcements, and advisories issued by the government before booking your travel. By offering such destinations, the Company does not represent or warrant that travel to such point is advisable or without risk. We do not accept liability for damages, losses, or delays that may result directly or indirectly from any natural disaster from taking place at such destinations.

We may charge a fee for the service it provides when you purchase, book or reserve travel services, or accommodations through the Site. Any such service fee is non-refundable. In addition, you will be responsible for all charges, fees, duties, taxes, and assessment arising out of your use of the Products and Services available from the Site.

Disclaimer of Warranty
Travel Pal Co Ltd and its Providers make no warranty of any kind regarding the Site, Content, Products or Services, all of which are provided on an "as is" basis. The Company and its Providers expressly disclaim any representation or warranty that the Site will be free from errors, viruses or other harmful components, that communications to or from the Site will be secure and not intercepted, that the Services and other capabilities offered from the Site will be uninterrupted, or that its Content will be accurate, complete or timely. The fact that we are including or offering any Product or Service on the Site is not an endorsement or a recommendation of the Product or Service.

Limitation of Liability
Subject to applicable law, use of this Site and its Content is at your sole risk. Services and Products made available on this Site are subject to conditions imposed by the Providers, including but not limited to tariffs, conditions of carriage, international conventions and arrangements, and federal government regulations. Providers who furnish products or services through this Site are independent contractors, and not agents or employees of the Company.

In no event will Travel Pal Co Ltd or its providers be liable to any party for any direct, indirect, special or other consequential damages for any use of this site, any hyper linked website, the acts or omissions of providers who furnish products or service through this Site, or the Products or services offered by Providers through this site.

If, despite the limitation above, the Company or a Provider is found liable for any loss or damage which arises out of or is in any way connected with any of the occurrences described in the limitation above, then the Company and the Providersf liability will in no event exceed, in total, the sum of paid by the customer for the Products and Services.

You agree to defend and indemnify the Company and any Provider, and each of their respective officers, directors, employees and agents from and against any claim, cause of action or demand, including without limitation reasonable legal and accounting fees, in excess of the liability described above, in any action filed or commenced by any third party against the Company as a result of (1) your breach of these terms or the documents made part of these terms by reference, (2) your violation of any law or the rights of a third party or (3) your use of our Site.

Governing Law and Jurisdiction
The Terms and Conditions, its performance and all disputes arising out of or in connection with the Terms and Conditions shall be governed by the laws of Japan. You hereby consent and submit to the exclusive jurisdiction of the courts of Japan in all questions and controversies arising out of or in connection with the Terms and Conditions, its performance and your use of this Website.

Injunctive Relief
You acknowledge that a violation or attempted violation of any of the Terms and Conditions will cause such damage to the Company as will be irreparable, the exact amount of which would be difficult to ascertain and for which there will be no adequate remedy at law. Accordingly, you agree that the Company shall be entitled as a matter of right to an injunction issued by any court of competent jurisdiction, restraining such violation or attempted violation of these terms and conditions by you, or your affiliates, partners, or agents, as well as recover from you any and all costs and expenses sustained or incurred by the Company in obtaining such an injunction, including, without limitation, all legal fees and expenses. You agree that no bond or other security shall be required of the Company in connection with such injunction.

The Company may terminate the Terms and Conditions and/or the provision of any of the products and services at any time for any reason, including any improper use of this Website or your failure to comply with the Terms and Conditions. Such termination shall not affect any right to relief to which the Company and its third party providers or distributors may be entitled, at law or in equity. Upon termination of the Terms and Conditions, all rights granted to you will terminate and revert to the Company and its third party providers or distributors, as applicable.

Additional Terms
Additional terms and conditions may apply to reservations, purchases of products and services and other uses of portions of this Website, and you agree to abide by such other terms and conditions, including additional terms and conditions that apply in relation to specific products and services.